Términos y condiciones

1. APLICACIÓN
Las presentes condiciones generales se aplican a todos los pedidos que nos sean confiados. Junto con las estipulaciones del pedido y cualquier condición particular, constituyen el contrato de venta. Al firmar el contrato, el formulario de pedido o al aceptar la confirmación del pedido, nuestra parte contratante reconoce expresamente haber leído y aceptado estas condiciones generales. Estas condiciones generales se aplican a todos los contratos celebrados, incluso verbalmente, en el marco de relaciones comerciales tras un primer pedido.

2. DEROGACIÓN
Solo las derogaciones acordadas por escrito por nosotros podrán modificar la aplicación de las presentes condiciones generales de venta.

3. EXCLUSIÓN
Salvo acuerdo expreso por escrito por nuestra parte, las condiciones generales de compra o venta que figuren en documentos emitidos por nuestros clientes no serán vinculantes para nosotros. La transacción se considera siempre concluida bajo nuestras propias condiciones, y la aceptación de un pedido no implica nuestra adhesión a las condiciones del comprador. Por lo tanto, el comprador renuncia expresa e irrevocablemente al beneficio de sus propias condiciones en el marco de las relaciones entre las partes, incluidas las futuras, salvo acuerdo expreso por escrito en contrario.

4. OFERTAS
Salvo estipulación escrita en contrario en nuestra oferta, nos reservamos el derecho de modificarla mientras no haya sido aceptada por escrito por nuestra parte contratante, especialmente en caso de aumento del precio de las mercancías durante el período de validez de la oferta. En ningún caso podremos ser considerados responsables de tales modificaciones. Los compromisos asumidos por nuestros agentes o representantes solo obligarán a nuestra empresa tras confirmación escrita por nuestra parte. Dichos compromisos estarán, salvo acuerdo escrito en contrario, sujetos a una condición suspensiva.

5. PEDIDOS
Cualquier especificación proporcionada por el comprador se utiliza únicamente con fines documentales y no podrá ser invocada contra nosotros. Todo pedido solo será vinculante tras nuestra confirmación por escrito. El lugar de celebración del contrato se considerará siempre el domicilio social de nuestra empresa. Las modificaciones realizadas por el cliente en su formulario de pedido o en nuestra oferta solo serán válidas si son aceptadas y confirmadas por escrito por nosotros. Cualquier reclamación relativa a posibles inexactitudes en nuestra confirmación de pedido deberá enviarse por escrito y por correo certificado dentro de los 8 días siguientes, bajo pena de caducidad. La cancelación por parte del cliente de un pedido aún no ejecutado implicará automáticamente el pago de una indemnización fija e irrevocable equivalente al 25% del precio total del pedido. Si la cancelación se produce después de haber encargado las mercancías, nos reservamos el derecho de rechazar la cancelación o reclamar una indemnización fija e irrevocable equivalente al 50% del importe del pedido.

6. PAGOS ANTICIPADOS
Los anticipos se deducirán del precio del pedido y no constituyen arras que permitan al cliente desistir del contrato.

7. PLAZOS DE ENTREGA O EJECUCIÓN
Los plazos indicados en nuestras ofertas son meramente orientativos y no constituyen compromiso alguno. Si un plazo es esencial, deberá indicarse claramente en el pedido. En tal caso, la indemnización por retraso nunca podrá superar el 10% del precio total. Las circunstancias excepcionales o de fuerza mayor nos autorizan a modificar los plazos o cancelar el contrato sin indemnización.

8. ENTREGAS – TRANSPORTE
Las mercancías deberán ser recogidas por el comprador en nuestro domicilio social dentro del plazo acordado. Si la entrega es nuestra responsabilidad, deberá indicarse por escrito. Las mercancías viajan por cuenta, riesgo y peligro del cliente.

9. RESERVA DE PROPIEDAD
El vendedor conserva la propiedad de las mercancías hasta el pago completo del precio y sus accesorios. El comprador tiene expresamente prohibido vender, ceder, pignorar o disponer de las mercancías antes del pago total.

10. PAGO
Todos nuestros precios son sin IVA. Las facturas son pagaderas en nuestro domicilio social, sin descuento. Las reclamaciones no suspenden la obligación de pago. Se podrá facturar una contribución medioambiental separada relacionada con los paneles fotovoltaicos usados.

11. GARANTÍA Y SUSPENSIÓN DE ENTREGA
Podremos exigir una garantía bancaria u otra garantía antes de la entrega. En caso contrario, podremos suspender o cancelar las entregas sin indemnización.

12. CLÁUSULA DE VENCIMIENTO ANTICIPADO
En caso de impago de una factura a su vencimiento, todas las demás facturas pendientes serán inmediatamente exigibles.

13. MORA EN EL PAGO
Toda suma impagada devengará automáticamente intereses de demora al tipo legal incrementado en un 5% anual. Además, se aplicará una indemnización fija del 10% del saldo pendiente, con un mínimo de 75 €. Los pagos parciales se imputarán primero a los gastos, luego a los intereses y finalmente al principal.

14. RESOLUCIÓN – CANCELACIÓN
Podremos solicitar la resolución o cancelación del contrato con indemnización por daños y perjuicios en caso de incumplimiento por parte del cliente.

15. ACEPTACIÓN – GARANTÍA – RESPONSABILIDAD
Las mercancías se considerarán aceptadas dentro de los cinco días naturales siguientes a la entrega, salvo reclamación por carta certificada. No garantizamos los defectos ocultos como intermediarios. Solo se aplicará la garantía comercial del fabricante. No seremos responsables salvo en caso de dolo o negligencia grave.

16. CESIÓN
Nuestra empresa podrá ceder en cualquier momento a un tercero los derechos derivados del contrato. La aceptación de estas condiciones constituye el consentimiento previo del cliente.

17. JURISDICCIÓN Y LEY APLICABLE
Cualquier litigio relativo a la interpretación o ejecución del contrato será competencia exclusiva de los tribunales de Verviers. El contrato se regirá exclusivamente por la legislación belga.

Editor del sitio web

• Sitio web publicado por New Energy Lab

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• Razón social: New Energy Lab

• Forma jurídica: SRL

• Domicilio social: Rue Johannes Kepler 3/19, 1357 HELECINE (Bélgica)

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• Número de IVA: BE 1027.284.537

• Teléfono: +32 (0)470/501.437

• Correo electrónico: info@new-energy-lab.com

 

Alojamiento

• Sitio web alojado por WIX

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Condiciones de uso

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Para ejercer estos derechos, póngase en contacto con nosotros a través de la dirección de correo electrónico indicada a continuación.

Data Controller: New Energy Lab SRL
Contact for exercising your rights: info@new-energy-lab.com

Para más información, consulte nuestra Política de privacidad.

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Applicable Law and Jurisdiction
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New Energy Lab srl operates this shop and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). New Energy Lab is a store powered by WIX, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information as described herein.

Personal information we collect or process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified such that it no longer identifies you or can reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.

• Account information including your username, password, security questions, preferences, and settings.

• Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

• Your communications with us including information you include in communications with us, for example when you submit a customer service inquiry.

• Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.

• Usage information including information about your interaction with the Services, such as how and when you access or interact with the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information to us;

• Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;

• From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;

• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, tailor, and improve the Services. We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain, and otherwise manage your account, arrange shipments, facilitate possible returns and exchanges, enable you to post reviews, and create a personalized shopping experience—for example by recommending products related to your purchases. This may include using your personal information to tailor and improve the Services to be more relevant.

• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertisements for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart, as well as your other activity on the Services.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.

• Communicate with you. We use your personal information to provide customer service, respond to your requests, deliver effective services, and maintain our business relationship with you.

• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities; to investigate or participate in civil discovery, potential or ongoing litigation, or other legal proceedings; and to enforce our terms or policies, or investigate possible violations thereof.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

• With WIX, service providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing and shipping).

• With business and marketing partners in order to provide you with marketing services and deliver advertisements. For example, we use WIX to enable personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content based on your online activity across different merchants and websites.

• When you instruct us, request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or sign-in integrations.

• With our affiliates or more generally within our group of companies.

• In connection with a business transaction such as a merger or bankruptcy filing; to comply with any applicable legal obligation (including responding to subpoenas, search warrants, or similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with  WIX

The Services are hosted by WIX, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with WIX, as well as with third parties that may be located in countries other than the one in which you reside, in order to provide and improve the Services. In addition, to protect, develop, and improve our business, we use certain enhanced WIX features that integrate data and information from your interactions with our Store, with other merchants, and with WIX. To provide these enhanced features, WIX may use personal information collected from your interactions with our store, with other merchants, and with WIX. In these circumstances, WIX is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about WIX’s use of your personal information and your rights, you can consult WIX’s Consumer Privacy Policy. Depending on your place of residence, you may exercise certain rights regarding your personal information.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Information you provide in public or semi-public areas—including information you share on third-party social media platforms—may also be visible to other users of the Services and/or users of those third-party platforms without restriction on use by us or third parties. The inclusion of these links does not in itself imply any endorsement of the content of those platforms or of their owners or operators, unless otherwise indicated on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children who have not reached the age of majority in your jurisdiction. If you are a parent or legal guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as defined by applicable law) personal information about individuals under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period for your personal information depends on various factors, such as the need to keep such information to manage your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your rights and choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request within the limits permitted by law.

• Right of access/right to information. You may have the right to request access to personal information we hold about you.

• Right to erasure. You may have the right to request deletion of personal information we hold about you.

• Right to rectification. You may have the right to request correction of inaccurate personal information we hold about you.

• Right to portability. You may have the right to receive a copy of personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.

• Communication preferences. We may send you promotional emails. You may opt out at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non-promotional emails, for example regarding your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those listed above:

• Object to processing and restrict processing. You may have the right to ask us to stop or restrict processing of your personal information for certain purposes.

• Withdraw consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

You can exercise these rights in the locations provided within the Services or by contacting us. 

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or permitted by applicable law. In accordance with applicable law, you may designate an authorized agent to request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to lodge a complaint regarding our processing of your personal information, please contact us using the contact details below. Depending on your place of residence, you may have the right to appeal our decision by contacting us at the contact details below, or by filing a complaint with the competent data protection authority in your region. For the EEA, you will find a list of supervisory authorities responsible for data protection there.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or where applicable any equivalent contract issued by the competent UK authority, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice in accordance with applicable law.hts, please  email us at zian.cattoul@ecostalgroup.com, or contact us at Rue du Relais 1, Soumagne, 4632, BE. For the purposes of applicable data protection law, we are the controller of your personal information